Background: After the end of an emergency period and through setting up emergency settlement camps, humanitarian agents will take action to improve livelihood and health conditions of those suffering from the disaster through sending livelihood and health packages with standard contents and based on people’s requirements. However, the problem is that the packages are prepared for normal people, and they would be no use for infants, children, and the elderly or patient family members. Cash-based Assistance (CBA) instead of in-kind donations would result in observing the human dignity of victims during the post-emergency period, as well as families and economic recovery of the affected region. There are many toolkits and process models provided by international humanitarian agencies, but because of special conditions of Iran (sanctions/economy) and a large number of natural disasters, we need a localized process model on CBA for victims of natural disasters based on Information Technology (IT), which would lead to speed, accuracy, and transparency.
Methods: The research was performed in two phases. Through a systematic review in the first phase, we studied international models/toolkits and proposed a process model for CBA in Iran. In the second phase, the localized model was customized using Delphi based on experts’ opinions. The statistical population in the first phase was the international publications in addition to operational reports provided by local/international organizations/agencies from 2004 to 2019. In the second part, the statistical population included the executive managers of rescue and relief agencies and university professors in critical management from whom, 14 individuals were selected through targeted sampling and participated in Delphi rounds.
Results: In the first stage, by a systematic review, based on five well known international toolkits/models, researcher experiences, and experts, a process model was developed with five steps and 27 processes. In the first round of Delphi, four processes were rejected, and four new processes were added by experts. In the second and third rounds, the experts agreed with all of the items. The calculated Kendall’s Coefficient of Concordance (KCC) value of 0.724 evidenced a good expert agreement on the obtained localized CBA model.
Conclusions: The localized process model on CBA for victims of natural disasters based on IT included 27 processes in five steps: (1) preparedness, (2) assessment, (3) response analysis, (4) implementation, and (5) monitoring, evaluation, and exit. These are localized processes agreed on by the Delphi panel expert, emphasizing hardware for e-transactions; victims, retailers, and wholesalers training in the fourth step; and program quality assurance and report to donors in the fifth step. The achieved theoretical process model would be a fundamental model to develop a process-based software application system for use in the future in Iran.
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